Frequently Asked Questions
The type of clothing worn depends on the session. Some types of therapy allow you to be fully clothed in your everyday wear while others require you to be in loose-fitting shorts and a sports bra (for females) so that assessment and movement will be easier during the session. And, of course, some therapies require that you dress down to your comfort level while your therapist drapes you.
So, to be prepared for whatever is needed it is best to wear comfortable clothing that you could receive treatment in and to bring shorts and a sports top if needed.
During your first session, you will be able to discuss with your therapist what will be needed moving forward.
We ask for 24 hours notice to adjust or cancel appointments at no charge.
Cancellations within 24 hours are charged 50% of the session price.
Missed sessions with no notice are charged 100% of the session price.
Unfortunately, we are not able to accept and file with your insurance. However, we can provide you with all of the information that you need to file with your insurance company directly.
Yes we do! Just click on the Book Online button to schedule a FREE consultation. We are happy to go through our assessments to see how BHT will be able to help you with your goals.
Yes, we are able to accept an HSA or FSA card. But, please be advised that according to the Internal Revenue Service, in order for you to use your HSA or FSA card for massage services you must have a doctor’s prescription.
We do not need to see your prescription to authorize the card for payment.
We do advise that you speak with your Human Resources department about your company’s HSA or FSA program first to understand what your company’s plan covers.
No. We cannot diagnose. Only a doctor can make a diagnosis.
We can and do use orthopedic testing to determine if bodywork is recommended for your issue.
If we find that the test we perform indicates that massage and bodywork may not be a good fit then we will refer you to other specialists which may include a medical practitioner for a diagnosis.
Since every one of our therapists is an independent contractor we allow each therapist to decide whether they require credit card information to hold an appointment. If the therapist does require credit card information to hold the appointment then that information will be gathered by our software at the time of the appointment. Depending on the appointment, a percentage of the cost may be charged to the card immediately to hold the appointment.
For charges related to our cancellation policy please that question on the FAQ page. For any additional questions please give us a call.
BODY HEAL Therapy is a holistic bodywork approach to pain relief. Since the human body moves as a unit, rather than in individual pieces, we often compromise for repetitive patterns and postures with unrelenting tension in other areas that can cause pain. By addressing these patterns, we can go beyond providing temporary help to the area causing discomfort, and instead, treat the root cause with lasting results.
Most people come to us after trying everything else. They’re tired of chasing short-term fixes and want care that sticks. Our membership model offers consistent, affordable bodywork that meets you where you are and keeps building from there. It’s for people who are ready to take their health seriously and want a real partner in that process.
Every membership includes one session per month or per quarter, the ability to book additional sessions at your membership rate, a 12-month rollover window for unused sessions, priority booking, and therapist continuity. There’s no long-term contract—just meaningful care, month after month.
You can join in one of three ways. Talk to your therapist during your next session, sign up at the front desk, or enroll online through our Vagaro booking system.
Yes. Memberships renew each month or quarter based on your plan. If you need to cancel, just let us know in writing. We ask for 30 days’ notice to process cancellations.
No. Unused sessions stay in your account for 12 months from your sign-up date, so you can catch up when life allows.
Yes. You can book as often as you’d like at your discounted rate. There’s no limit.
Packages are short-term, prepaid bundles that are great for sampling services or gifting care. Memberships are ongoing and auto-renew, providing structure and support for people who want consistent care built into their lifestyle.
Yes. You can gift up to two sessions per year. Gifted sessions expire at the end of your membership year.